Programme Manager

Job Overview About Us African Adventures creates life-changing international volunteering experiences for UK based schools, colleges and charities, enabling groups to make a meaningful difference in communities across Ghana, Kenya, Zanzibar and The Gambia. Working in partnership across more than 50 schools, we deliver educational, cultural and community-focused programmes that have a lasting impact on both participants and the communities we support. We’re a unique organisation, combining the expertise of a travel company with the purpose of an international development organisation. We deliver life-changing volunteering experiences for schools, colleges and charities, providing a fully managed travel service that includes everything from flights and accommodation to pre-departure support and fundraising guidance. At the same time, we work closely with our partner schools across Africa to improve school facilities, expand educational opportunities and create lasting, positive impact for the communities we support. About The Role As Programme Manager, you’ll lead and develop our in-country operations, ensuring the safe, effective and high-quality delivery of our volunteer travel and community development programmes. Working closely with our UK leadership team, you’ll oversee programme delivery, lead a cross functional team, build strong relationships with local stakeholders, and ensure our operations meet the high standards expected by both African Adventures Ltd and the African Adventures Foundation. As the senior representative for African Adventures in-country, you’ll play a key role in driving operational excellence, supporting organisational growth, and shaping the future of our programmes. You’ll help create life-changing experiences for volunteers while delivering meaningful, sustainable impact for our partner schools and communities. About You We’re looking for an experienced and collaborative leader who understands the local context and is passionate about delivering exceptional programmes that make a difference. You’ll be confident leading diverse teams, managing multiple priorities, and building trusted relationships with government officials, community leaders, schools and suppliers. You’ll combine strong operational and financial management skills with commitment to customer service, compliance and continuous improvement. Most importantly, you’ll share our values and be motivated by the opportunity to support sustainable community development while working closely with colleagues across both our in-country and UK teams. Responsibilities Line manages the programme management team in all respects including recruitment, performance monitoring, disciplinaries, welfare, personal development. Responsible for delivering the country plan set by the UK executive and inputting into the future direction as required. Responsible for ensuring overall compliance to African Adventures Ltd and Foundation policy, procedures and standards right across the programme that are delivered in line with the Service Level Agreement (SLA). Responsible for ensuring that the programme complies with all the accreditation and body requirements such as the School Travel Forum, ABTA, ATOL, UK Charity Commission as directed by the UK Business Operations Manager and Foundation Manager. Provide ‘second line’ support for Senior Trip Host and Senior Driver on issues management where they escalate: day to day delivering the itinerary and high-quality customer service. Leading to ensure collaborative and joined up ways of working between UK and programme teams. Accountable for the ensuring that the management and their teams conduct all data entry in a timely and accurate fashion as per procedures for both Company and Foundation. Responsible for ensuring all programme departments deliver planned, timely, accurate and customer service focused itineraries and group services in all respects. Responsible for the assessment and ongoing eng…