Senior Quality Assurance Officer

Job Overview Directorate: Services Location: NHIA Head Office Job Purpose Provide technical and operational support for NHIA quality assurance activities, including healthcare facility assessments, provider monitoring, clinical audit, quality improvement and compliance with NHIA standards and contractual requirements. KEY RESPONSIBILITIES Implement NHIA quality assurance frameworks, standards, guidelines and procedures. Conduct and support quality-of-care assessments, facility monitoring visits and clinical audits. Assess provider compliance with NHIA standards and contractual requirements. Identify quality and patient-safety gaps and support corrective and quality improvement plans. Monitor provider performance using approved indicators and assessment tools. Analyze quality data and identify providers requiring corrective action or additional support. Participate in provider engagement, supervision and quality improvement meetings. Monitor quality-related complaints and beneficiary concerns and recommend appropriate action. Maintain accurate quality and provider performance records and prepare reports for management. QUALIFICATIONS Bachelor’s Degree in Health Services Management, Public Health, Health Administration, Medicine, Nursing, Pharmacy, Allied Health Sciences, Health Insurance, Quality Management or a related field. Master’s Degree and/or professional training in healthcare quality management, quality assurance, quality improvement, clinical audit, monitoring, evaluation, accountability and learning and healthcare management is an advantage. EXPERIENCE The candidate should have: At least 3-5 years’ relevant professional experience in healthcare, health insurance, quality assurance, provider management, clinical audit or a related field. Demonstrated experience in quality assurance/quality improvement and healthcare provider monitoring. Experience in data collection, analysis and reporting. APPLICATION Applications, including copies of relevant certificates and CV, should be submitted to For detailed information on the positions, please contact Deadline: 31 August 2026. Senior Quality Assurance Officer Share: